Site Policy

Policy Information

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SHIPPING


  • Please allow 2-3 business days (not including Sunday) for items to ship, excluding preorder items. 
  • If you have made your payment with an e-check through PayPal, your order will not be shipped until the payment has cleared.
  • Once you have received a tracking number for your order, any issues or concerns regarding the shipment must be handed through the U.S. Postal Service, as the order is now in their possession. You can contact the U.S. Postal Service at www.usps.com, or (800)275-8777.
  • If a shipment is showing as "DELIVERED" with your tracking number, you will need to contact your post office, as that is a delivery issue, and we would not be able to correct a delivery issue. Delivery issues (including damage, theft, and misdeliveries MUST be handed through the U.S. Postal Service.
  • If you have had issues with the postal service, we strongly encourage you to add insurance to your shipments. You can add insurance on your shipment if you would like for an additional charge. If you would like to add insurance to your order, you will need to contact us via email immediately after your order is placed, prior to a tracking number being printed for your order. Once the tracking number has been printed, insurance can not be added.


GENERAL STORE POLICY


  • No refunds.
  • No cancellations on already placed orders.
  • No switching/swapping items on completed orders.
  • SALE ITEMS ARE FINAL SALE . SALE ITEMS are clothing with prices ending in .00 and are FINAL SALE
  • Silicone/Adhesive bras are FINAL sale items and are not eligible for exchange.
  • PLEASE TAKE YOUR TIME! ENTER YOUR ADDRESS AND EMAIL CORRECTLY DURING THE CHECKOUT. DUE TO THE HEAVY VOLUME OF EMAILS, IF YOU ENTER THE INCORRECT INFORMATION, IT MAY NOT BE CAUGHT IN TIME, AND YOU WILL HAVE TO PAY ANOTHER SHIPPING CHARGE TO HAVE THE ISSUE CORRECTED. 
  • WE WILL NOT BE ABLE TO ANSWER EMAILS ABOUT AVAILABILITY AND RESTOCKS. PLEASE JOIN THE EMAIL MAILING LIST TO BE NOTIFIED WHEN RESTOCKS ARE MADE.
  • Discount codes can not be combined on orders. Any discount codes must be applied on the order at the time of purchase.  Discounts will not be applied after an order has been completed. If you experience a problem with a discount code, contact us before you place your order@ iamsoso@shanelwalker.com
  • You can add insurance on your shipment if you would like for an additional charge. If you would like to add insurance to your order, you will need to contact us via email immediately after your order is placed, prior to a tracking number being printed for your order. Once the tracking number has been printed, insurance can not be added.
  • Damage, caused to lashes by applying, wearing, or cleaning,  is not covered for replacement


PREORDERS


  • Orders that have preorder items will be shipped once the preorder item is available to ship. Multiple shipments for the same order will not be made, only one shipment for the entire order, when all items are ready to ship.

LASH EXCHANGES


  • No exchanges on lash purchases, unless you have received a damaged or defective lash. 
  • In the event you receive a defective lash, you must contact us within 3 days of receiving your order to remove the issue. You will be eligible to exchange the lash for the same style, provided the lashes have not been worn or had glue applied to the lash band. (Worn/used lashes will not be considered damaged, and are ineligible to be considered for exchange.)


CLOTHING EXCHANGES


  • In the event you have any issues with an item of clothing or shoes, or would like to exchange an item of clothing or shoes, contact us, PRIOR TO WEARING ANY ITEMS,  using the forms on the "Contact Us" page for help resolving any problems, WITHIN 3 DAYS OF DELIVERY. Any inquiries about exchanges/issues more than 3 days after delivery will not be considered for exchanges. There will be NO EXCEPTIONS to this.
  • We will contact you back to move forward with the exchange. If a return tracking number is not provided to us within 24 hours of our confirmation of your intent to send items back for an exchange, the exchange will not be honored. We will make necessary time adjustments for weekends and holidays.
  • Each exchange will have to be handled the same. PLEASE do not send things back without contacting us before.
  • Exchanges will not be considered on any items that are received back to us with any stains or damage, so we suggest that you do not try on any items while wearing makeup or heavy amounts of deodorant.
  • Swimwear purchases are final sales.
  • Any discounts used at the time of purchase do NOT apply on clothing exchanges. 
  • An additional shipping charge will apply on clothing exchanges for the exchanged item to be sent to you, which will be sent to your via invoice.
  • Only one exchange will be considered per clothing order. ALL EXCHANGES ARE FINAL.
  • If you would like to exchange a clothing item, within 3 days of the date of delivery, the exchanged item will depend on availability. We will not hold items for exchanges without receiving the tracking number for your return.
  • Exchanges are handled via email and will not be issued as a refund on any other orders. If you would like to use your exchange credit, you will need to email us to process the exchange.
  • ITEMS WITH TAGS AND/OR LABELS REMOVED WILL NOT BE ELIGIBLE FOR EXCHANGE. If we receive an item that has has any of the tags or labels removed, we will not honor any exchanges. You will be responsible for postage for sending items back to you that have had the tags or labels removed. We suggest that you try items on before removing any labels.

Size Chart

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**This chart should serve as a guide for you when choosing your sizes. Some boutique brand sizes are true to size, some run  small, and some run large. Should you have any issues with fit, please see the above store policy with regard to exchanges.