No refunds. (EXCHANGE INFORMATION IS LISTED FURTHER BELOW)
No cancellations on already placed orders.
No switching/swapping items on already placed orders, that applies to orders that have not been shipped.
SALE ITEMS ARE FINAL SALE . SALE ITEMS are clothing with prices ending in .00 and are FINAL SALE
Silicone/Adhesive bras are FINAL sale items and are not eligible for exchange.
PLEASE TAKE YOUR TIME! ENTER YOUR ADDRESS AND EMAIL CORRECTLY DURING THE CHECKOUT. DUE TO THE HEAVY VOLUME OF EMAILS, IF YOU ENTER THE INCORRECT INFORMATION, IT MAY NOT BE CAUGHT IN TIME, AND YOU WILL HAVE TO PAY ANOTHER SHIPPING CHARGE TO HAVE THE ISSUE CORRECTED.
WE WILL NOT BE ABLE TO ANSWER EMAILS ABOUT AVAILABILITY AND RESTOCKS. PLEASE JOIN THE EMAIL MAILING LIST TO BE NOTIFIED WHEN RESTOCKS ARE MADE.
Discount codes can not be combined on orders. Any discount codes must be applied on the order at the time of purchase. Discounts will not be applied after an order has been completed. If you experience a problem with a discount code, contact us before you place your order@ firstname.lastname@example.org
You can add insurance on your shipment if you would like for an additional charge. If you would like to add insurance to your order, you will need to contact us via email immediately after your order is placed, prior to a tracking number being printed for your order. Once the tracking number has been printed, insurance can not be added.
Damage, caused to lashes by applying, wearing, or cleaning, is not covered for replacement
Please allow 3-5 business days (not including weekends or holidays) for items to ship, excluding preorder items. All orders are shipped via USPS (US Postal Service), Monday through Friday (excluding holidays). A tracking number will be emailed to you once your order is shipped. USA delivery is within 3-5 business days after the order ships. International orders, please allow up to 15-20 business days for your order to arrive after the tracking number is emailed to you. Please also check with your local post office or customs after 10 days as the package may be held there. Longer delays may apply if you did not enter your full and complete shipping address.
If you have made your payment with an e-check through PayPal, your order will not be shipped until the payment has cleared.
If you have NOT received a tracking number after 3 business days, please check your junk/spam then email us to inquire about your order. If you have any questions, please contact IAmSoSo@ShanelWalker.com or visit our FAQ page. Please include your full name and order number for faster service.
Once you have received a tracking number for your order, any issues or concerns regarding the shipment must be handed through the U.S. Postal Service, as the order is now in their possession. You can contact the U.S. Postal Service atwww.usps.com,or (800)275-8777.
If a shipment is showing as "DELIVERED" with your tracking number, you will need to contact your post office, as that is a delivery issue, and we would not be able to correct a delivery issue. Delivery issues (including damage, theft, and misdeliveries MUST be handed through the U.S. Postal Service.
If you have had issues with the postal service, we strongly encourage you to add insurance to your shipments. You can add insurance on your shipment if you would like for an additional charge. If you would like to add insurance to your order, you will need to contact us via email immediately after your order is placed, prior to a tracking number being printed for your order. Once the tracking number has been printed, insurance can not be added.
Regular priced items may be exchanged for a store credit to use towards a future purchase. Exchanges must be authorized, via email, within 3 calendar days from the date of delivery of the order. Upon your exchange being authorized, you will have to submit tracking information for the returned item within 48 hours.
Returns for exchanges are accepted with our authorization only. Items sent without authorization will be refused.
For the safety of your return, please initiate an exchange with us, BEFORE sending anything back. We like to be aware of the exchanges, in case anything gets lost in the mail. We will returning packages that we have no prior initiated exchange request. So please initiate any exchanges before mailing anything back.
One the exchanged item is received, you will be issued a code to use your exchange credit towards another purchase. Exchanges will not be issued as a refund on any other orders. Shipping charges on new orders using exchange codes will apply, as with any new order.
In the event you have any issues with an item of clothing or shoes, or would like to exchange an item of clothing or shoes, contact us, PRIOR TO WEARING/ALTERING ANY ITEMS, using the forms on the "Contact Us" page for help resolving any problems, WITHIN 3 CALENDAR DAYS FOLLOWING DELIVERY. Any inquiries about exchanges/issues more than 3 calendar days after delivery will not be considered for exchanges/remedy. There will be NO EXCEPTIONS to this.
There will be no exceptions to any requests falling outside of the 3 calendar days period for exchange following delivery.
If you find any damages to any items received, please notify us with 3 DAYS OF THE DELIVERY DATE for a return authorization. CLAIMS FOR ANY DAMAGE MUST BE MADE WITHIN 3 CALENDAR DAYS FOLLOWING DELIVERY. No resolution will be offered for any issues that you contact us about outside of that period will have no resolution, so please check over your items upon receipt.
PLEASE INCLUDE YOUR ORDER NUMBER IN YOUR EMAIL CORRESPONDENCE.
We will contact you back to move forward with the exchange. If a return tracking number is not provided to us within 24 hours of our confirmation of your intent to send items back for an exchange, the exchange will not be honored. We will make necessary time adjustments for weekends and holidays.
Each exchange will have to be handled the same. PLEASE do not send things back without contacting us before.
Exchanges will not be considered on any items that are received back to us with any stains or damage, so we suggest that you do not try on any items while wearing makeup or heavy amounts of deodorant.
Swimwear purchases are final sales.
Any discounts used at the time of purchase do NOT apply on clothing exchanges.
An additional shipping charge will apply on clothing exchanges for the exchanged item to be sent to you, which will be sent to your via invoice.
If you would like to exchange a clothing item, within 3 calendar days of the date of delivery, the exchanged item will depend on availability.
Exchanges must be initiated via email.
ITEMS WITH TAGS AND/OR LABELS REMOVED WILL NOT BE ELIGIBLE FOR EXCHANGE. If we receive an item that has has any of the tags or labels removed, we will not honor any exchanges. You will be responsible for postage for sending items back to you that have had the tags or labels removed. We suggest that you try items on before removing any label.
In the event that you have received an incorrect item or a damaged item, you will have to notify us via email within 3 days of delivery. We will provide you with a return shipping label. The item must be shipped back within 3 days or the return will become invalid. We will not reprint return labels after the 3 day period. If you are unable to send the item back, you will need to notify us within the 3 day period following the return label being sent to you.
Orders that have preorder items will be shipped once the preorder item is available to ship. Multiple shipments for the same order will not be made, only one shipment for the entire order, when all items are ready to ship.
If there is a delay, for whatever reason, any preorder item, we will notify via email regarding the status of the preorder items.
No exchanges on lash purchases, unless you have received a damaged or defective lash.
In the event you receive a defective lash, you must contact us within 3 days of receiving your order to resolve the issue. You will be eligible to exchange the lash for the same style, provided the lashes have not been worn or had glue applied to the lash band. (Worn/used lashes will not be considered damaged, and are ineligible to be considered for exchange.)