Site Policy

Policy Information

  • No refunds.
  • No cancellations on already placed orders.
  • No switching/swapping items on completed orders.
  • SALE ITEMS ARE FINAL SALE 
  • SALE ITEMS are clothing with prices ending in .00 and are FINAL SALE
  • PLEASE TAKE YOUR TIME! ENTER YOUR ADDRESS AND EMAIL CORRECTLY DURING THE CHECKOUT. DUE TO THE HEAVY VOLUME OF EMAILS, IF YOU ENTER THE INCORRECT INFORMATION, IT MAY NOT BE CAUGHT IN TIME, AND YOU WILL HAVE TO PAY ANOTHER SHIPPING CHARGE TO HAVE THE ISSUE CORRECTED. 
  • WE WILL NOT BE ABLE TO ANSWER EMAILS ABOUT AVAILABILITY AND RESTOCKS. PLEASE JOIN THE EMAIL MAILING LIST TO BE NOTIFIED WHEN RESTOCKS ARE MADE.
  • Please allow 2-3 business days for items to ship, excluding preorder items, unless you have made your payment with an check through PayPal. If you pay with an eheck, your order will not be shipped until the payment has cleared.
  • Any discount codes must be applied on the order at the time of purchase. Discounts will not be applied after an order has been completed. If you experience a problem with a discount code, contact us before you place your order@ iamsoso@shanelwalker.com
  • You can add insurance on your shipment if you would like for an additional charge. If you would like to add insurance to your order, you will need to contact me via email immediately after your order is placed, prior to a tracking number being printed for your order. Once the tracking number has been printed, insurance can not be added.
  • Damage, caused to lashes by applying, wearing, or cleaning,  is not covered for replacement

LASH EXCHANGES

  • No exchanges on lash purchases, unless you have received a damaged or defective lash. In the event you receive a defective lash, you will be eligible to exchange the lash for the same style, provided the lashes have not been worn or had glue applied. (Worn/used lashes will not be considered damaged, and are ineligible to be considered for exchange.)

CLOTHING EXCHANGES

  • In the event you have any issues with an item of clothing, or would like to exchange an item of clothing, contact us, PRIOR TO WEARING ANY ITEMS,  using the forms on the "Contact Us" page for help resolving any problems, WITHIN 3 DAYS OF DELIVERY. Any inquiries about exchanges/issues more than 3 days after delivery will not be considered for exchanges. There will be NO EXCEPTIONS to this.
  • We will contact you back to move forward with the exchange. If a return tracking number is not provided to us within 24 hours of our confirmation of your intent to send items back for an exchange, the exchange will not be honored. We will make necessary time adjustments for weekends and holidays.
  • Each exchange will have to be handled the same. PLEASE do not send things back without contacting us before.
  • Exchanges will not be considered on any items that are received back to us with any stains or damage, so we suggest that you do not try on any items while wearing makeup or heavy amounts of deodorant.
  • Swimwear purchases are final sales.
  • Any discounts used at the time of purchase do NOT apply on clothing exchanges. 
  • An additional shipping charge may apply on clothing exchanges for the return to you, which will be sent to your via invoice.
  • Only one exchange will be considered per clothing order. 
  • If you would like to exchange a clothing item, within 3 days of the date of delivery, the exchanged item will depend on availability. We will not hold items for exchanges without receiving the tracking number for your return.
  • If a shipment is showing as "DELIVERED" with your tracking number, you will need to contact your post office, as that is a delivery issue, and I would not be able to correct a delivery issue.
  • ITEMS WITH TAGS AND/OR LABELS REMOVED WILL NOT BE ELIGIBLE FOR EXCHANGE. If we receive an item that has has any of the tags or labels removed, we will not honor any exchanges. You will be responsible for postage for sending items back to you that have had the tags or labels removed. We suggest that you try items on before removing any labels.


Size Chart

**This chart should serve as a guide for you when choosing your sizes. Some boutique brand sizes are true to size and some run a tad small, as some styles are junior sizes and others are women sizes. Most items on the site are Junior or Contemporary Styles and may run small.**